To file a complaint or concern please contact the Client Ombudsman.
The mission of the client ombudsman is to improve the effectiveness, efficiency, and responsiveness of Community Medical Services (CMS) by receiving complaints, investigating complaints and addressing those complaints with the client as well as the clinical staff. We provide an independent check to make sure administrative acts are addressed and corrected, while helping clients and medical staff to understand CMS policy, procedures, and statutes better.
The ombudsman will do everything they can to hear, understand, and resolve the client’s complaints. Their goal is to help prevent systemic concerns from happening again to another client and influence positive change with in the CMS system.